FAQs

General Enquiry

• I haven’t received my online order confirmation
• What is your Head Office address?
• What are my terms and conditions?
• I want to pay my balance
• Brief 1065. Requesting Photos for Faulty or Damaged Products

Sales Enquiry

• Where is my nearest store?
• I have a query about a product on your website.
• I’m looking for a new mattress/bed, where do I start?
• Are your beds non allergenic?
• Will you take my old items away?

Delivery

• Can I check when my delivery date is?
• What should I do on the day my delivery is due?
• How will I know what time my delivery will arrive?
• How we can help with recycling your old items?
• What will happen to my old mattress, bed and bedroom furniture?

Customer Service

• I would like to amend my order
• How do I care for my new product?
• What happens if my item is damaged or seems to be faulty?
• Can I exchange my goods after they have been delivered?
• I don’t find my new mattress comfortable

Finance

• What types of finance are available?
• Can I apply for finance online?
• Can I settle my account early?
• Do I need to provide more information to the finance company if my application is referred?
• Who regulates us?

Klarna

• How does Klarna Pay in 3 work?
• When are my Klarna payments due?
• How do I contact Klarna?
• I have a problem with my order that was paid for on Klarna. What do I need to do?
• There’s something wrong with my order. Do I still need to pay for it?

Furniture and Home Improvements Ombudsman

• Are you a member of the Furniture and Home Improvement Ombudsman?

Guarantees

• I have a problem with my product, what should I do?
• What is the guarantee on your products?
• I don't find my new mattress comfortable

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