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Bensons For Beds
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FAQs
FAQs category
General Enquiry
When will my order be delivered?
My order is stating DHD, what does that mean?
I have a problem with my product, what should I do?
I haven’t received my online order confirmation
What is your Head Office address?
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Sales Enquiry
Where is my nearest store?
I have a query about a product on your website.
What is the guarantee on your products?
I’m looking for a new mattress/bed, where do I start?
Are your beds non allergenic?
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Delivery
Can I check when my delivery date is?
What should I do on the day my delivery is due?
How will I know what time my delivery will arrive?
How we can help with recycling your mattress, divan and headboard?
What will happen to my old mattress, bed and bedroom furniture?
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Customer Service
I would like to amend my order
I would like to know if there are matching items available
How do I care for my new product?
What happens if my item is damaged or seems to be faulty?
Can I exchange my goods after they have been delivered?
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Finance
What types of finance are available?
Can I apply for finance online?
Can I settle my account early?
Do I need to provide more information to the finance company if my application is referred?
Who regulates us?
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Klarna
How does Klarna Pay in 3 work?
Will a credit search take place against me when using Klarna Pay in 3?
When are my Klarna payments due?
How do I contact Klarna?
I have a problem with my order that was paid for on Klarna. What do I need to do?
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Furniture and Home Improvements Ombudsman
Are you a member of the Furniture and Home Improvement Ombudsman?