FAQs

General Enquiry

• When will my order be delivered?
• My order is stating DHD, what does that mean?
• I have a problem with my product, what should I do?
• I haven’t received my online order confirmation
• What is your Head Office address?

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Sales Enquiry

• Where is my nearest store?
• I have a query about a product on your website.
• What is the guarantee on your products?
• I’m looking for a new mattress/bed, where do I start?
• Are your beds non allergenic?

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Delivery

• Can I check when my delivery date is?
• What should I do on the day my delivery is due?
• How will I know what time my delivery will arrive?
• How we can help with recycling your mattress, divan and headboard?
• What will happen to my old mattress, bed and bedroom furniture?

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Customer Service

• I would like to amend my order
• I would like to know if there are matching items available
• How do I care for my new product?
• What happens if my item is damaged or seems to be faulty?
• Can I exchange my goods after they have been delivered?

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Finance

• What types of finance are available?
• Can I apply for finance online?
• Can I settle my account early?
• Do I need to provide more information to the finance company if my application is referred?
• Who regulates us?

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Klarna

• How does Klarna Pay in 3 work?
• Will a credit search take place against me when using Klarna Pay in 3?
• When are my Klarna payments due?
• How do I contact Klarna?
• I have a problem with my order that was paid for on Klarna. What do I need to do?

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Furniture and Home Improvements Ombudsman

• Are you a member of the Furniture and Home Improvement Ombudsman?