FAQs

General Enquiry

• I haven’t received my online order confirmation
• What is your Head Office address?
• What are my terms and conditions?
• How do I pay my balance?
• How can I amend details on my order?

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Sales Enquiry

• Where is my nearest store?
• I have a query about a product on your website.
• I’m looking for a new mattress/bed, where do I start?
• Are your beds non allergenic?
• Will you take my old items away?

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Delivery

• Can I change my delivery date or check when it is?
• What happens on the day of delivery?
• How will I know what time my delivery will arrive?
• Can you take my old bed away or recycle?
• What will happen to my old mattress, bed and bedroom furniture?

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Finance

• What types of finance are available?
• Can I apply for finance online?
• Can I settle my account early?
• Do I need to provide more information to the finance company if my application is referred?
• Who regulates us?

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Klarna

• How does 3 payments at 0% interest with Klarna work?
• When are my Klarna payments due?
• How do I contact Klarna?
• I have a problem with my order that was paid for on Klarna. What do I need to do?
• There’s something wrong with my order. Do I still need to pay for it?

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Furniture and Home Improvements Ombudsman

• Are you a member of the Furniture and Home Improvement Ombudsman?

Guarantees

• I have a problem with my product, what should I do?
• What is the guarantee on your products?
• I don't find my new mattress comfortable

Snap Finance

• Who is Snap Finance?
• Am I eligible for Snap Finance?
• Will applying for Snap Finance impact my credit score?
• Will I be accepted for Snap Finance?
• What happens if I have been declined for Snap Finance?

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