It's delivery day!
Delivery is Monday to Friday from 7am, you will be notified of your 2hr delivery window in the afternoon 3 days prior to delivery.
On the day of your delivery you will be able to track your order here
We will text and email you at 06.30 to confirm we are on our way, and our crew will call you 30-60 mins before our expected delivery time
Prior to your delivery, please remove any furniture, ornaments, pictures, mirror or light fittings (this includes any pins or fixings) that may be at risk during the delivery or able to catch on your new product. Please also ensure any pets or children are not near the route you would like our delivery crew to take
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Our crew will introduce themselves with Benson’s branded photo ID
We deliver your order to the room of your choice and will walk the route beforehand, to consider any items we may need you to move.
Our delivery crews will always wear overshoes in your home and wear gloves during the delivery.
If you have chosen recycling, we will bag up and take away your pre paid items. If you've selected Headboard recycling, please remove it from your divan base. If you've selected bedframe recycling, please ensure that it has been disassembled prior to us delivering your new items, this means that the headboard, the footboard (or foot end), the side rails and the slats are separated and that the fittings removed to ensure it is safe for collection. If you haven't added recycling yet, and its less than 5 days before delivery, you can find out more here.
We will recycle any packaging that has been removed, if you want us to.
Our delivery crew will give you a business card with their names on it and details about our feedback survey.
If you have ordered over the Internet/Telephone you will be requested to show identification on delivery, this is to prevent fraud. Our drivers will require photographic ID for the name on the invoice plus a utility bill showing the same name and invoice address and dated within the last three months.
If you have ordered over the phone and your delivery is going to an alternate address, we will require additional identification before delivery