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There’s something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken or faulty, contact our Customer Services to report your fault, and then you will need to follow Klarna’s dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you have resolved the dispute with us. Bensons and Klarna will work with you to rectify the issue as soon as we can.

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