Refunds for Pay in 3 are processed in different ways, depending on the status of your payment schedule, how much you have paid and if we have processed a full or partial refund.
If a full refund is processed on your order, any outstanding Klarna payments will be cancelled and any amounts paid will be refunded to your payment card
In case the partial refund was more than the remaining balance on your order, the amount will be deducted from the outstanding balance first and the difference will automatically be refunded to the card you used to pay off the purchase. In case the partial refund was less than the remaining balance on your order, the amount will be deducted from the outstanding balance and spread evenly over the remaining payments.
Good to know: The refund will be processed by Klarna within the next 5-7 days of us logging the returned or cancelled order.
For any other queries about Klarna refunds please contact them directly:
Klarna’s FAQ’s can be found here: https://www.klarna.com/uk/customer-service,
Contact Klarna via their live chat function here: https://app.klarna.com/inbox/support
Or by phone:
Local Rate: 020 300 50833
Freephone: 0808 189 3333