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I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. In the rare occurrence that you have received payment notifications from Klarna without receiving your order, please contact us for an update on the delivery by calling Customer Services on 0333 222 6800. Make sure to log into your Klarna account and “Report a problem” to pause your payment cycle until you have received your order.

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