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What happens if I make a return?

If you return some or all of your order, please contact our Customer Services team in the 1st instance on 0333 222 6800. Once the refund has been processed, Klarna will issue you with a new statement. After you have contacted our Customer Services, we want you to also follow Klarna’s return instructions to ensure your payment cycle is paused. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as we have registered your return, we will send an adjusted invoice.

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