If you purchased online or via the telephone you can exchange your goods after they have been delivered within 14 days. Please email [email protected] for online orders and [email protected] for telephone orders to arrange this.
Ordered in store? Unfortunately we are unable to exchange goods purchased in store unless there is damage to the product or there is a fault.
If you don't find your new bed comfortable, don't worry that's why we offer a 40 night comfort guarantee. If after sleeping on your new mattress for 5 nights you don't find it comfortable we'll exchange it for a new one. You'll need to have used a mattress protector to qualify but we promise to make the whole process simple. Please note charges will apply. Please call Customer Services on 0333 222 6800 to register and for further information.