Your happiness is the most important thing to us therefore, in the unlikely event that your item is damaged or appears to have a fault our highly trained Customer Care team are focused on resolving this for you. Before you contact us, please review your care guides and ensure you have followed the care routine and instructions.
Its likely we will require photographs showing the area that is an issue. The photographs need to be a full view of the product. If the issue is with your mattress, the easiest way to do this is by standing as far away as possible, remove all bedding including mattress protectors, you can send the photographs by submitting a query here.
For more information, please contact our friendly Customer Services team on 0333 222 6800 or email us at [email protected], you can also use our live chat service.